Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy explains how you can cancel your TorkHost services and when refunds may be available. Eligible refund requests must be submitted within 30 days of the applicable purchase/payment.

Please review the applicable product terms before purchasing.

2. Requesting Cancellation

You can request cancellation of your services at any time from your client area. Cancellation requests are processed in accordance with this policy. When you cancel, your services will remain active until the end of the current billing period unless otherwise stated.

3. Renewal Cancellation

To avoid being charged for a renewal, you must cancel your services before the renewal date. Renewal charges that have already been processed are subject to the refund terms in this policy.

4. Refund Request Process

To request a refund, contact us at billing@torkhost.com or through the support section of your client area. Include your account or order details so we can process your request. Refund requests are reviewed in accordance with this policy.

5. Eligible and Ineligible Services

Refund eligibility depends on the service purchased and the terms in effect at the time of purchase. Hosting fees may be eligible for a refund within the applicable refund period, subject to the terms of this policy. Services that have been used in violation of our Terms of Service or Acceptable Use Policy are not eligible for refunds.

6. Domain Registration Charges

Domain registration and renewal fees are generally non-refundable once the registration or renewal has been processed, as these fees are paid to the relevant domain registry on your behalf.

7. Add-on Services

Refunds for add-on services are subject to the terms of the specific add-on and this policy. Some add-ons may be non-refundable once provisioned. Please review the applicable product terms before purchasing.

8. Fraud and Abuse

No refunds will be provided where services were used for fraudulent, abusive or prohibited activity, or where an account was suspended or terminated for a violation of our Terms of Service or Acceptable Use Policy.

9. Account Suspension

If your account is suspended for non-payment, breach of our Terms of Service or Acceptable Use Policy, or other valid reasons, refunds for the affected services are not available.

10. Processing Approved Refunds

Approved refunds are processed to the original payment method used for the purchase. Approved refunds may take up to 7 days to process.

11. Contact

If you have questions about this policy, please contact us at billing@torkhost.com or through our contact page.